FAQ
Welcome to the FAQ page of Kats home herbal remedies. Here you will find answers to general questions about our business, product usage instructions, ordering and shipping information, as well as details on our sustainability and ethics practices.
How to use our products
To ensure the best experience with our products, please follow these general guidelines:
How to Use
Use the product as directed on the label. If specific instructions are provided, follow them carefully for optimal results.
Start with a small amount to test its effectiveness, especially if it’s your first time using the product.
Safety First
Perform a patch test before using any product to check for potential allergies or sensitivities.
Avoid contact with eyes, mucous membranes, and open wounds unless specified as safe for these areas.
Keep out of reach of children unless the product is specifically intended for them.
Storage and Shelf Life
Store products in a cool, dry place, away from direct sunlight and heat, to maintain their potency and quality.
Use within the recommended time frame or before the expiration date for the best results.
Important Notes
These products are made with natural ingredients, so slight variations in color, texture, or scent are normal and do not affect quality.
For external use only unless specifically labeled otherwise.
If you are pregnant, nursing, or taking medications, consult your healthcare provider before use.
Disclaimer
These products are not intended diagnose, treat, cure, or prevent any disease.
Discontinue use immediately if irritation or adverse reactions occur, and consult a healthcare professional.
Ordering/Shipping/Refunds
Ordering information
We strive to make your shopping experience simple and enjoyable. here's how you can place an order:
Browse our Products: Explore our collection of herbal remedies on our website.
Add to cart: select the products you'd like and click "Add to Cart."
Checkout Securely: complete your purchase with our secure payment system. we accept major credid cards and etransfer.
Order confirmation: Once your order is plaved, you'll recieve a confirmation email with your order details.
Need assistance? If you have any questions or need help with your order, feel free to contact us at katherine19922003@hotmail.com or through our contact form
Shipping information
We offer reliable and affordable shipping options to ensure your remedies reach your quickly and safely. Here's what you need to know:
Processing times: Orders are processed within 1-3 business days. you'll receive a shipping confirmation email once your package is on its way.
Shipping costs
- Flat rate shipping of $10 within Canada
- Free shipping on orders over $50
Delivery Times:
- Local orders typically arrive within 3-7 business days.
- U.S. orders may take 7-14 business days, depending on location
Eco-friendly Packaging: We are committed to sustainability. Your order willl be packaged with care using exo-friendly materials to minimize waste.
International Shipping
We currently ship within Canada and the U.S. If you are located outside these regions, please contact us to discuss shippnig options.
Customs and Duties:
For international orders, additional fees or customs charges may apply. These are the responsibility of the buyer.
delivery and pick up options
Pickup Options:
You're welcome to pick up your order directly from our location in abbotsford at no additional cost. we'll coordinate a convenient time for you to collect it.
Delivery Option:
for your convenience, we offfer delivery services to abbotsford, mission, and langley for a small fee. let us know your location, and we'll arrange a delivery time that works for you.
Fees based on city:
Abbotsford $10
Mission $15
Langley $20
Returns and Refunds
Your satisfaction is important to us. If there's an issue with your order, please contact us within 7 days of recieving your package. We'll work with you to resolve the issue or provide a refund if necessary. PLease note that we do not accept returns on used products due to hygiene and safety reasons.
Sustainability and Ethics
we are deeply committed to creating products that not only support your well-being but also respect the environment and the communities we share it with. Every step of our process reflects our values of integrity, sustainability and care.
Ethical Sourcing
We believe in using the finest natural ingredients that are ethically sourced. Our herbs, oils, and other materials are selected with care, prioritizing organic and local suppliers whenever possible to reduce our environmental footprint and support small businesses.
Sustainable Practices
We believe in using the finest natural ingredients that are ethically sourced. Our herbs, oils, and other materials are selected with care, prioritizing organic and local suppliers whenever possible to reduce our environmental footprint and support small businesses.
Cruelty-Free
We love animals just as much as we love nature. That’s why all of our products are 100% cruelty-free, ensuring no harm comes to animals during production or testing. You can use our remedies with confidence, knowing they are crafted with compassion.
Minimal Impact
We are constantly evaluating our production processes to reduce waste and energy consumption. Whether it's using compostable labels, shipping with recyclable materials, or crafting in small batches to prevent overproduction, we aim to leave the smallest possible footprint.
Transparency
We are open about what goes into our products. Every ingredient we use is listed, so you know exactly what you’re putting on your body and into your home. No hidden chemicals, no compromises—just honest, clean remedies made with love.
Have more questions?
Feel free to reach out to us for any additional information or inquiries. We are here to help!